1) Introduce yourself before you speak.
To make it easier for your coworkers to ask questions and decipher who is speaking, introducing yourself or simply stating your name before you speak is an excellent way to make your conference call experience more efficient and effective.
2) Call in early.
Everyone’s time is just as valuable as yours. By calling early, this minimizes delays and ensures that everyone starts on time. Just like face to face meetings, tardiness is unprofessional and disruptive.
3) Take advantage of the “Mute” button.
When necessary, use the mute button on your device. This eliminates background noise (breathing, coughing, sneezing, etc.) to a minimum. Taking advantage of the mute button makes your conference calls clearer and easier to understand.
4) Disable your “Call Waiting” feature.
The clicking noise you hear when another call comes in can be heard by the other participants, and could potentially be distracting for other participants in your conference calls. To disable this feature, dial *70 (star 70), this will eliminate this noise for the duration of your conference call. When you hang up, "Call Waiting" will be automatically re-enabled, preceding your conference call.
1) Avoid the “Hold” button.
An easy mistake a lot of people make is using the hold button while trying to help your coworkers enter the conference call. However, this can be disruptive, especially if you have the “music while holding” feature enabled. This music will be heard by the other participants, and could potentially cause a large pause in the conference call upon your absence.
2) Do not arrive late, but if you do, be courteous.
Do not interrupt the call if you must arrive late. Try to get as up to speed as possible, and at a pause, introduce yourself. Remain silent before you introduce yourself, to reduce disruption so that the conference call continues to run as smoothly as possible.
3) Do NOT be inattentive.
Although this may seem like a no-brainer, many take a conference call as a time to eat and relax. While eating or drinking during a conference call is not forbidden, be sure that you stay attentive during a conference call, regardless of any multitasking you choose to do during it. Focus on learning and take notes during the call.
4) Don’t stray from the agenda.
This is a lot easier said than done! Be sure to keep a copy of the agenda with you at all times during the conference call, and refer back to it (especially if it is a timed agenda.) Always refer back to the agenda to stay focused and stay on track.