Communication is Key
Properly communicating with and keeping everyone on the same page is critical in business nowadays, no matter the size. This is even more important now that the world is globalizing! Companies are becoming bigger, expanding worldwide, and gaining global customers and clients as well. Airline ticket prices are always rising, as well as other overhead costs. With conference calls, it is easy to link together different parts of the business all over the world and make sure all the leaders and those below them know what their responsibility is. You also don’t need to fly people in or manage the logistics of; for instance, leads in factories overseas need to communicate problems and forecasts to managers elsewhere so they can adjust their own forecast. No longer do companies need to send people all over the world to accomplish this task. It is much easier to ensure responsibilities, expectations, and deadlines are fulfilled! Not only can you easily connect with more people.
Conference Calls are Near-Instantaneous
If communication is important, why can’t I just use a messenger or email, you might ask yourself. The problem with those two forms of communication is that they fulfill a different purpose in contrast to conference calls. They work well with a small number of people, and if the matter isn’t critical or important to discuss. A conference call lets larger groups of people talk in real time to one another, and discuss ideas much faster and more efficiently than an email or an instant message would. There are people who will be able to respond to any ideas or topics that come up immediately, in real time, when it’s the most critical. If a crisis or other issue comes up, you don’t want to frantically message people and start giant email chains; in fact, many people who respond will likely do it later! A conference call dodges these bullets. Questions and problems that come up during the discussion can be answered and explained in greater clarity during a conference call, making it both more effective and efficient than most other forms of workplace communication.
Conference Calls Add a ‘Face’
Another advantage that conference calls have over other mediums of communication is that it adds a person and face to names. It might be easy to blow off someone you don’t really know, or only know the name off; however if you hear the person, it’s harder to deny they are also a human being. With email and instant messaging, you often only get a name, and a picture at best. This can start waiting games, but also some confrontation or other tensions. It is also harder to convey tone and intent through text, making it easy to interpret some statements. However, with a conference call, you can hear the person on the other end, and also allow both room and time for clarification. Most people, knowing that there are other human beings on the other end, will be more courteous and accommodating. This helps prevent conflict and misunderstandings! Another benefit that stems off of these ‘faces’ is that it helps people bond. During a lull or perhaps waiting for a conference call, people are more likely to talk and get to know each other, potentially forming bonds. This helps increase camaraderie and buy into conference calls because one only gets as much from a conference call as they put in!
Conference calls are important because they get the job done faster than most other forms of communication! It’s easier to connect with other people in both the physical and more figurative sense. While it may sometimes seem like a hassle, at least you don’t need to fly half way around the world for meetings now!